eBay Support
For all orders placed with us, all communication must be dealt with via eBay in order to adhere to eBay's policies.
If you have already messaged us via eBay and are awaiting a response, please allow time for our customer service team to respond.
Note: Please do not send multiple messages, as this unfortunately impacts your queue position.
If you wish for a further update, please use the chat function or our Contact Us page, and provide the following:
- Full Name
- eBay Order Number
- Delivery Postcode
Our team will aim to provide an update via eBay only within 2 hours.
Note: Our eBay customer service team is not contactable via phone.
Frequently Asked Questions
Item Not Arrived?
95% of items are dispatched via Amazon Shipping within the UK, with the remaining 5% sent via Royal Mail Tracked service. Tracking numbers should automatically be added onto eBay for your purchase.
- For Amazon Shipping: Track a Package | Amazon Shipping
- For Royal Mail: Track your Item | Royal Mail Group Ltd
All orders should be delivered by the 2nd working day from purchase.
Item Didn't Fit?
If the item purchased is not suitable for your vehicle, please send us a message via eBay to explain the reason for return. Our team will be able to produce a free UK returns label for most items in our store.
If you still require the correct part, please also include your vehicle registration.
When Will I Receive My Refund?
We aim to refund all returned orders within 48 hours of the item being received back at our main warehouse. This is in line with eBay's Return policies.
If your item was delivered over 48 hours ago and you haven't received your refund, please send us a message via eBay, or use the contact section on our site, so our team can look into this for you.
Can I Return the Item I Purchased Wrong?
All items can be returned as long as they are in original packaging, in original condition, with no signs of fitting marks, and in a resaleable condition. Otherwise, returns may be rejected, or partial refunds offered.
